Queries, disputes, and feedback:
-Should you have any queries we invite you to chat with us directly. We are here! Customer care is of great importance to us and we aim to answer every query immediately within business hours.
-Feedback has become the currency of the online world, and any negative or neutral feedback will affect our store visibility for up to 12 months, we invite you to rather email us with any unhappiness’s you may have. We strive to ensure you have a great experience in our store and with Suzanne, Chiree and the rest of our team at Southern African Minerals.
Open hours and correspondence:
This is a pretty important one! Because of the difference in time zones, we may be asleep when you email us!
Please note: Our Office hours are 9am – 5pm Monday to Friday Central African Time.
So, if it is 1pm in New York, it is 7pm here, which means we only reply to your query the next day. Please allow for this when awaiting a reply. We do all we can, within working hours.
We accept returns with pleasure. If a buyer wishes to return an item once delivered, the cost of postage lies with the buyer and we will refund once the piece has arrived and been cleared for damage.
Photographs and Copyright:
-We aim for accuracy with item specifics, descriptions and photographs. Every screen is different and not all screens are calibrated. Please note we take utmost care in rendering images which are true to life, but cannot take responsibility for variations in colour due to differences in viewing devices around the globe.
Photos are copyright to Southern African Minerals. You are welcome to share for interest purposes and print without permission for personal or educational use, as long are you credit us as the source, but we do not give permission to duplicate images for commercial purposes without written consent.
On a personal note:
We are a small business with a far reach over Crystals and Minerals in Southern Africa and it is essential for us that you feel comfortable in our store. Even though you can’t see us, we work daily to make your experience comfortable and enjoyable. And we welcome you to have fun as you discover what Southern African Minerals has to offer!